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Parts and Component Sales


A commitment to provide a market leading standard of customer service to every Autoclimate customer sits at the heart of the company. Autoclimate's customer service advisors are a highly skilled team that handle over 2,500 parts estimates every week – identifying the correct parts first time using the latest manufacturer parts software. The ordering process is kept as simple as possible; simply provide the vehicle registration number and a list of the parts required and our customer services team will do the rest. Over 1,000 UK accident repairers can testify to Autoclimate’s accuracy and high levels of customer service.

By being allocated their own geographical region, Autoclimate’s customer service representatives can build strong working relationships with individuals within a customer's business offering support and advice throughout the parts ordering process.

 


Highlights



- Opening hours Mon-Fri 8.30am – 5.30pm

- Region specific customer service advisor

- Product guidance and advice available

- Simple ordering process – fax, phone, email

- Next working day delivery

 


Garage Equipment, Tools and Consumables Sales


Keeping customers up to date with the latest industry developments and ensuring they have the right equipment for their needs is a key goal for Autoclimate. To ensure high quality service we have a dedicated department trained in capital equipment, new products and our best selling consumables. 

The team are allocated to a geographical region and follow set call patterns to our customers, contacting every one at least once in any 12 week period. Autoclimate are always introducing new and innovative products and our advisors are happy to discuss not only our customer's immediate requirements but also advise on changes that may affect them in the future.

 

At your service


Sales Advisors / Specialists / Consultants / Agents

Autoclimate business managers, product specialists and service advisors cover the company’s operational areas:

Vehicle Parts
& Components

Garage Equipment

Tools & Equipment


Each sales advisor and business manager has a wide range of experience and depth of knowledge. Customers are able to benefit from clear guidance and technical advice in product selection, fast quotations and a professional, personal service from start to finish.

 


Technical Support



Autoclimate provides a comprehensive technical support service for garage and refrigeration equipment

- Operator advice and troubleshooting

- Diagnostic support

- Assistance with vehicle-specific issues (charge levels, oil viscosity and wiring diagrams)

- Access to vehicle manufacturer databases and support tools

- Identification of replacement parts (subject to equipment)

- Support of customer-fit option

- Replacement documentation

- Annual equipment service and maintenance scheduling

 



Field Engineering (A/C only)


Autoclimate has a national network of fully qualified field engineers who provide on-site maintenance and repair services for Robinair RMS equipment.  


Although the majority of equipment-related issues are resolved remotely, if this is not possible, an engineer visit will be arranged, together with shipment of the most likely replacement parts.

In addition the Autoclimate field engineers carry out annual servicing on RMS equipment according to manufacturer recommended schedules. Regular servicing is important - it is designed to help keep equipment working correctly and delivering best operational performance for maximum investment value.



Highlights



- Autoclimate is the UK's only approved Robinair repairer

- Full UK coverage

- Response time – best endeavours within 3 working days

- All work controlled by hand-held computers

- No return to base requirement for RMS equipment

- All engineers hold the latest refrigerant handling qualification (C&G 7543-001)

- Engineers fully trained to work on all Robinair equipment

- Engineers receive regular updates on latest products and safety standards

- Work is carried out with full compliance to legislative standards

- Calibration certificates available on request, e.g. to comply with ISO Quality Management and PAS125 system audits




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